At Cynefin, we are committed to protecting the privacy and security of our customers' personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard the information provided to us when you visit our eCommerce store.

Information Collection:

Personal Information: We may collect personal information such as your name, email address, phone number, shipping address, and payment details when you place an order on our website. This information is necessary for order processing, delivery, and customer support.

Usage Data:We may collect non-personal information, including but not limited to your IP address, browser type, operating system, and browsing patterns on our website. This data is collected through cookies and similar technologies to enhance your browsing experience and improve our services.

Information Use:

Order Processing: We use the personal information you provide to process and fulfill your orders, including shipping, delivery, and customer support. We may also use your information to communicate with you regarding your order status, updates, and any issues that may arise.

Marketing Communications: With your explicit consent, we may send you promotional emails about our products, special offers, and updates. You can opt out of these communications at any time by following the instructions provided in the email or contacting our customer support.

Website Improvement: We may use the non-personal information collected to analyze website usage trends, track user interactions, and improve the functionality and performance of our website.

Information Disclosure:

Third-Party Service Providers: We may share your personal information with trusted third-party service providers who assist us in operating our business and delivering our services. These providers have access to your information solely for the purpose of performing their tasks and are obligated to maintain its confidentiality.

Legal Requirements: We may disclose your personal information if required to do so by law or in response to a valid legal request, such as a court order or government inquiry.

Data Security:

We implement industry-standard security measures, including SSL encryption, to protect the personal information we collect. Your data is transmitted securely over the internet using Secure Socket Layer (SSL) technology provided by GoDaddy. While we strive to protect your information, no method of transmission or storage is entirely secure. It is important that you take precautions to protect your personal information as well, such as choosing strong passwords and keeping them confidential.

Children's Privacy:

Our services are not directed towards individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to remove the information from our records.

Compliance with Laws:

As a registered Private Ltd Company in Pakistan, we comply with all applicable laws and regulations regarding the protection of personal information.

Changes to the Privacy Policy:

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective upon posting the revised Privacy Policy on our website. We encourage you to review this Privacy Policy periodically for any updates.

Contact Us:

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact our customer support.

By continuing to use our website, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your information as described herein.

Cookies

We employ the use of cookies. By accessing Cynefin, you agreed to use cookies in agreement with the Cynefin's Privacy Policy.

Most interactive websites use cookies to let us retrieve the user's details for each visit. Cookies are used by our website to enable the functionality of certain areas to make it easier for people visiting our website. Some of our affiliate/advertising partners may also use cookies.

 

Shipping Policy:

 

This Shipping Policy outlines the important information regarding the shipment of your orders placed on our eCommerce store.

Order Processing Time:Once you place an order, we require a certain amount of time to process and prepare your order for shipment. The processing time may vary depending on the availability of the products and the complexity of your order. Typically, orders are processed within 1-3 business days. However, during peak seasons or promotional periods, processing time may be slightly longer.

Order Verification: To ensure the security of our customers, we may perform order verification procedures. This may include contacting you via email or phone to verify your order details. Please ensure that the contact information provided during checkout is accurate and accessible.

Shipping Methods and Delivery:

Shipping Methods: We partner with reputable shipping carriers to ensure safe and reliable delivery of your orders. The available shipping methods will be displayed during the checkout process, and you can choose the option that best suits your needs.

Delivery Time: The estimated delivery time will depend on the shipping method selected, your location, and any unforeseen circumstances beyond our control. Once your order has been shipped, you will receive a confirmation email with tracking information, allowing you to track the progress of your package.

Shipping Restrictions: Please note that there may be certain products or locations where shipping restrictions apply. In such cases, we will notify you during the checkout process if we are unable to ship to your desired destination.

Shipping Costs:

Shipping Charges: Shipping charges will be calculated based on the total weight of your order, the destination address, and the selected shipping method. The shipping cost will be displayed during the checkout process before you make the payment.

Customs and Duties: For international orders, customs fees, import duties, and taxes may apply upon arrival in your country. These charges are determined by the customs authorities and are the responsibility of the recipient. Please familiarize yourself with the customs regulations and any applicable charges in your country before placing an order.

Order Tracking:

Tracking Information: Once your order has been shipped, you will receive a confirmation email with tracking details. You can use the provided tracking number to track the progress of your shipment on the respective shipping carrier's website.

Tracking Updates: Please note that tracking information may take some time to update, especially during transit or at international customs clearance points. We appreciate your patience while waiting for the most up-to-date tracking information.

Undeliverable Packages:

Incorrect Address: It is important to ensure that the shipping address provided during checkout is accurate and complete. We cannot be held responsible for any delays or undeliverable packages due to incorrect or incomplete addresses provided by the customer.

Re-shipment and Additional Costs: If a package is returned to us due to an incorrect address or failure to claim the package, we will contact you to arrange for re-shipment. Please note that any additional shipping costs incurred for re-shipment will be the responsibility of the customer.